Who do I contact if I have questions about ... ?

Who do I contact if I have questions about ... ?

Who do I contact if I need help with TALON (and related technologies such as Panopto, Respondus, etc.)?

Contact the instructional design team in AISD (Academic Innovation, Strategy, and Design). The instructional designers can help with questions related to TALON and other instructional technologies.
General Email: aisd@kirkwood.edu

Who do I contact if I have questions related to course design, instructional strategies, pedagogy/andragogy, etc.?

Contact the instructional design team in AISD (Academic Innovation, Strategy, and Design). The instructional designers can help with questions related to course design and instructional strategies.
General Email: aisd@kirkwood.edu

Who do I contact if I need help with my computer, email, Zoom, and other technologies?

Contact the Faculty Help Desk. The Help Desk can assist you with questions and issues related to your hardware and other programs not necessarily used directly for instruction. The Help Desk can also assist you with issues happening with technology and instructor stations in the classrooms.
Faculty Help Desk phone number: 319-398-1264 (just dial x1264 if you are on campus)

Who do I contact if I have questions related to professional development?

Contact Aicha and/or Libby in AISD (Academic Innovation, Strategy, and Design). Aicha and Libby can help coordinate professional development, assist with NeoED, answer questions about professional renewal credit, etc.
General Email: aisd@kirkwood.edu

Who do I contact if I have questions related to salary, insurance, and/or other employee benefits?

Contact the Human Resources department for questions related to salary and benefits.
General Email: hr@kirkwood.edu
Human Resources phone number: 319-398-5572

Who do I contact if I have questions related to my classes, my schedule, department procedures, etc.?

Contact your department dean and/or associate dean with questions that are specifically related to the classes you are teaching. Your department dean and/or associate dean can assist with department procedures as well. Often department assistants can help with procedures and processes as well.

Who do I contact if I have questions related to building or office issues or potential safety concerns?

Contact your dean, associate dean, and/or department support staff as a first step if you are having building or office related issues. They can usually help submit a request or work order to Facilities to address the issue.
Facilities phone number: 319-398-5561

If there is a safety concern that needs immediate attention, contact Public Safety to have a campus officer dispatched.
Public Safety: 319-398-7777 (just dial x7777 if you are on campus)

Who do I contact if I have a concern about a student and/or want to refer that student for additional support services?

Contact the Dean of Students office to report a student concern or to refer a student for additional support services.
Dean of Students phone number: 319-398-5540

Who do I contact if I have questions about copyright and fair-use guidelines?

Contact the librarians in the Sundberg Library for assistance with questions about copyright and the fair use of materials for educational purposes. You can also reach out to the librarians about open educational resources (OERs), finding content resources (e.g., articles, streaming videos, etc.) for class, and supporting students in their learning about citation styles and citing content materials.
General Email: library@kirkwood.edu
Circulation Desk phone number: 319-398-5696
Research Desk phone number: 319-398-5697

Who do I contact if I have questions related to textbooks for my courses and Day 1 Digital (D1D)?

Contact the Kirkwood Bookstore for questions related to textbooks for your courses. The Bookstore can also help with Day 1 Digital (D1D) integration for your courses.
General Email: bookstore@kirkwood.edu
Bookstore phone number: 319-398-5469

Who do I contact if I have questions related to accessibility for my digital course content?

Contact the instructional design team in AISD (Academic Innovation, Strategy, and Design). The instructional designers can help with questions related to accessibility. They can also help with using Panorama, the accessibility tool embedded in TALON. In particular, Yasemin Onder is the resident expert on all things accessibility related.
General Email: aisd@kirkwood.edu

Who do I contact if I have questions concerning student accommodations?

Contact Accommodations Services with questions related to accommodations for students.
General Email: sas@kirkwood.edu
Accommodation Services phone number: 319-398-5540

Who do I contact if I am trying to help students locate additional learning supports for my class?

Contact the Learning Commons for more information about the variety of learning services offered to students.

Who do I contact if I have questions related to test proctoring and make-up tests?

Contact the Test Center for questions related to test proctoring and/or make-up tests for students who miss tests. The Test Center can help with questions related to proctoring procedures and guidelines, Register Blast, Honorlock for online proctoring, placement testing, etc.
Test Center phone number: 319-398-5456



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